WebApr 16, 2024 · The VA’s new customer service motto — “Own the Moment” — sounds a bit like a commercial TV jingle. Training is rolling out across the country, including at the VA hospital in La Jolla. The... WebMar 5, 2024 · Own the Moment (OTM) OTM training empowers VA employees to deliver a positive customer service experience by connecting emotionally with Veterans. OTM …
Agency Priority Goal Action Plan Veteran Customer Experience
WebVA National Cemetery staff talk customer experience at Own the Moment training - VA News. Enhancing the VA customer experience is a process of continuous improvement. … WebVA continuously works to improve the customer experience for Veterans, using data, tools and technology to listen, learn, lean in and reach out. mott high school flint
Own the Moment - Employee Engagement - YouTube
WebOwn the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer experience makes Veterans feel valued... WebAug 27, 2024 · Red Coat Ambassadors: These ambassadors welcome Veterans and their families at medical center entrances, then direct them to their destination. Own the Moment: This customer experience workshop encourages VA staff to guide Veterans through the moments that matter on their VA journey. WE-CARE Rounding: Medical Center Leaders … WebOwn the Moment Training Department of Veterans Affairs, Employee educationSystem and Veterans Experience Office Present Own the MomentTrainingProgram: Release December 16, 2024 Program: Expiration December 15, 2024. Place This is a virtual, enduring program. healthy pie dough